Let’s start a conversation about business improvement, focusing on:
What Really Works to Experience Success
When seeking to improve your business, efforts should be directed towards the areas of business that have been proven, whether scientifically or through rigorous experience, to produce the greatest chance of sustained business success.
But, with:
There are well-known business books, but for the purposes of this discussion we draw your attention to What Really Works authored by W. Joyce, N. Nohria & B. Roberson. It makes a compelling case that businesses should focus their efforts on six of eight research-proven business areas to experience success.
When focusing on these, the “Winner” businesses in What Really Works achieved such extraordinary outcomes as (approximately):
What’s particularly compelling is that the chance of achieving these types of extraordinary outcomes is shown to be better than 90% if a business continuously excels at six of the key areas of business.
Given these extraordinary outcomes and the probability of success, we utilise insights gained from What Really Works together with other reputable research and real-world experience to guide business improvement endeavours for clients.
But, you’re probably a small-medium or mid-market business, so…
A caveat for those working in small-medium or mid-market businesses is that research papers and books, such as What Really Works, draw conclusions primarily based on much larger, often publicly listed companies.
Therefore, it is important to keep this in mind and supplement business improvement thinking with small-medium / mid-market business-related research findings, together with real-world experience.
That’s what we do at Munro’s
At Munro’s, together with superb accounting services, we’re dedicated to helping Australian business owners, managers and leaders…
exploit knowledge like this as one of their key competitive advantages.
Can we promise you extraordinary outcomes like those mentioned above?
Of course not, no one can legitimately make that promise.
But, what we can promise is that together we can help you determine:
We can also go that one, very important step further, to help you:
Actually get it done.
It depends on the current state of your business and your ambitions.
Most likely you’re a small-medium or mid-market business that firstly needs to focus on some other areas.
To work through this,
the best place to start is an initial improvement sprint.
If you’re interested, then:
EXPLORE THE INITIAL IMPROVEMENT SPRINT
or
Book a Free Meeting with a Business Advisor
Alternatively, read on to find out how your business could exploit evidence-based knowledge to enhance business performance.
video key points
Presented By: Drew Pflaum
video transcript
We want you to be living the life you’ve always wanted. For business owners and leaders, this so often means:
But, if you already had these things, you wouldn’t be here. So, we suspect these are some of your issues:
You’re in a world of misinformation and noise, and not sure what’s best to do about this?
At Munro’s, we choose to follow reputable science… and thankfully, the science shows that no matter what industry you’re in, sustained business success comes down to getting a few key areas of business exceptionally right.
In fact, the research has distilled it down to eight key areas, of which you must excel at, at least six of them at the same time. And for small to medium businesses, in our view, only six of the eight are realistically achievable, so we’ll be focusing on those.
Now, excelling at six key areas of business is no easy task. But it’s certainly a worthwhile endeavour given the research reveals it gives you a better than 90% chance of seeing such returns as 5x more sales, 14x more profit and 15x greater return to owners over a ten year period as compared to businesses which haven’t excelled at these six specific areas of business.
In a moment we’ll introduce the six key areas, but beforehand, let’s address the question: why only these?
It’s because the research found no directly significant correlation between 200 other management practices and sustained success. Put another way, the research revealed it doesn’t necessarily matter if a business embraced ERP software, CRM systems, 360 degree feedback, supply chain management, Total Quality Management, Six Sigma, Kaizen, Intranets, outsourcing, superb information technology, etc. As a priority, there are only eight significantly relevant best practices..
The researchers did fairly note, one caveat, the lack of a significant correlation between a given practice, and sustained superior returns, doesn’t indicate that management practice can be ignored. Rather, to be clear, the research suggests business leaders prioritise six of the eight identified practices to help yield superior sustainable returns.
So, what are these six key areas of business?
At a high level they are:
You’re instinctive reaction to this may be “well duh”, which is fair.
What’s important to realise are two things:
They are the six key areas as explained at a high level. There is much more to it. And it’s not always instantly obvious. Such as, execution, which is that you must consistently meet customers’ expectations.
Whilst a “Winner” business will have a mandate of meeting their customers’ expectations, this does not mean they commit themselves to over-delivering, or put another way, exceeding expectations. Rather, it means they commit to never disappointing their customers.
In other words, you can never afford to find yourself in the bottom half of service rankings as compared to your competitors, but you also don’t need to be at the very top – the top third will suffice.
How can this insight help you develop a competitive advantage?
Well, there is conventional wisdom which directs business leaders to think they need to exceed customers’ expectations in order to create a competitive advantage. This leads many businesses to invest their efforts into delighting customers. That’s difficult, and can increase costs.
Your advantage from knowing you don’t need to delight customers, is that you have the opportunity to invest your efforts into what customers really want, which is for your business to more simply meet their expectations. That can help you better utilise your limited resources.
Just because these six may be instinctively “well duh”, doesn’t mean it’s any less valid. The research has shown that excelling at all six of these areas has profoundly beneficial outcomes. Such as, 14x more profit after 10 years.
In the video below, we importantly highlight that consistent and continuous implementation isn’t easy. The same research which has shown that there are “Winners” who tremendously outperform others by excelling at six specific areas of business, also reveals that if a “Winner” stumbles and stops excelling at just one area, they become a “Tumbler” and, on average, end up with 6x less total return to owners over just five years, as compared to continuous “Winners”.
So, please watch that video, and ask yourself:
Is my business excelling at all six of these key business areas?
In that video you just watched, we mentioned some research.
If you’d like the references, simply head on in to the Munro’s Business Academy and you can find them on the Reference page.
Whilst What Really Works shows that there are businesses that tremendously outperform others by excelling at six specific areas of business, it also reveals that if a business stumbles and stops excelling at just one area, they become a “Tumbler” and, on average, end up with:
It’s therefore vital for a business to:
the skills necessary to excel at business.
Firstly, resist the urges to:
If the “high-performance” frameworks or “masterclasses” spruiked around the world truly worked, everybody would be doing them. But, business isn’t that easy and it’s going to take a concerted, longer-term effort to reap the rewards of sustained success.
video key points
Presented By: Drew Pflaum
video transcript
You’ve heard us say it before in the above video, and you can see it here on this page. The same research which has shown that there are “Winners” who achieve 14x more profit after ten years by excelling at six specific areas of business, also reveals that if a “Winner” stumbles and stops excelling at just one area, they become a “Tumbler” and, on average, end up with 6x less total return to owners over just five years.
This means that first getting your business to excel at the six key areas isn’t the end of it. Rather, you need to acquire and reinforce the capabilities to consistently and continuously excel at the six key areas.
Our way to help you achieve that, may seem a little unusual. We intentionally make facilitation difficult. Not overly difficult, but not easy.
Let us explain.
Research into learning, particularly, how learning enhances long-term performance – in other words, how you acquire long term capabilities – tells us that the more difficult the learning experience, when done in certain ways, the more you actually learn, equalling better long term performance.
So, if you’re going to choose someone to help your business perform better, well into the future, it’s incumbent upon you to choose someone who won’t do everything for you.
As your guide, we favour two types of learning programmes, complimented by impactful strategic projects, to help you embed the skills and execute the strategies necessary to achieve sustain business growth. They are:
The videos below go into more detail about these.
Ultimately, you’re first struggle is getting to know more about the six key areas you need to excel at. The free tier of the Munro’s Business Academy can help with that.
You’re next struggle is making the decision to do something about it. If you can’t emphatically answer yes to the simple question ‘Is my business excelling at all six of these key business areas?’ then please do something about it. We want you to be the business leader living the life you’ve always wanted.
Finally, one more thing to highlight how important this is. Being a continuous “Winner” is rare. Even though the six key areas of business may be “well duh” practices, in the research, the “Winners” represented less than 5% of the businesses. So, excelling at these is a rarely tapped competitive advantage.
It’s our mission at Munro’s to help you exploit knowledge like this as one of your key competitive advantages. To help you become a “Winner”.
Please book a free Get to Know Each Other meeting over on the How We Get Started page. We’d love to explore this with you and design a trial tailored to your needs.
In that video you just watched, we mentioned some research.
If you’d like the references, simply head on in to the Munro’s Business Academy and you can find them on the Reference page.
A key part of experiencing sustained success is being able to do things for yourself.
What’s most important is long-term performance
No matter what process you go through to achieve success, it’s going to involve some level of learning.
When it comes to learning, it’s imperative that it is directed at actually bridging the gap between:
Additionally, it’s vital that what is learned actually achieves better performance over the long-term.
Reinforce-orientated learning programmes are ideal for this and can take different forms, such as blended learning and coaching.
video key points
Presented By: Drew Pflaum
References page.
video transcript
Transcript available on the Business Coaching page.
For the business owner/CEO/executive team, an external coach can prove invaluable.
Former CEO of Google famously commented on his experience as a coachee:
“How could a coach advise me if I’m the best person in the world at this? But that’s not what a coach does.
The coach doesn’t have to play the sport as well as you do. They have to watch you and get you to be your best.
In the business context a coach is not a repetitious coach. A coach is somebody who looks at something with another set of eyes, describes it to you in [their] words, and discusses how to approach the problem.
Once I realised I could trust him and that he could help me with perspective, I decided this was a great idea.”
More information here:
video key points
Presented by: Drew Pflaum
References page.
video transcript
Transcript available on the Improve Programme – Upskilling for Small-Medium Business Owners, Leaders & Rising Stars page.
For the wider employee team, especially managers, workshop training complemented by online material can work fantastically.
Effective workshops challenge the participants, making the learning experience more difficult and accordingly satisfy the research dictate of enhancing long-term performance via more difficult learning.
With the complement of online material and an accountable refresher programme, this type of learning can be performance-enhancing and cost-effective.
More information here:
To summarise, business leaders don’t need to chase the latest fad of business management.
Rather, use evidence to direct your business improvement endeavours towards what truly works.
First Session is FREE (incl. GST)
Upskilling Event for Business LeadersClaims of being a ‘Top 2% ranked Australian Accounting Firm‘ (and similar claims) are based on two separate assessments conducted by Munro’s on 9-10 August 2023 and 1 December 2023. The ranking is derived from a comparison of the total of each accounting firm’s overall star rating multiplied by each firm’s quantity of reviews as shown on Google Maps. A total of 4,235 Australian accounting firms listed on Google Maps were identified for the earlier assessment, and a total of 4,301 for the latter assessment, which may not represent a complete list of Australian accounting firms. Munro’s claims are based on Munro’s best estimation and represent a snapshot collected at the time of each assessment. If the assessment was to be conducted today, then it is likely that Munro’s ranking would have changed – Munro’s may or may not be in the Top 2% today. Also, the methodology does not account for other potentially relevant factors such as quality of service, expertise, or client satisfaction beyond Google Maps reviews.
video key points
Presented by: Drew Pflaum
video transcript
In December 2023, we conducted a review of Australian accounting firms on Google Maps, based on star rating and quantity of reviews.
Out of the 4,301 Australian accounting firms we identified on Google, Munro’s ranked number 44, placing us in the Top 2% of Australian Accounting Firms. We’re thrilled to share this fact with you and share those reviews on our website. We’d also like to thank all our clients who left us those wonderful reviews.
Thank you.
I highly recommend Drew and the team at Munros for their excellent accounting services, particularly with investment income as well as their crypto expertise. Thanks Drew.
From the moment we met Simon Strawbridge we were impressed and put at ease by his personable manner. We knew our taxation assessment was in competent and knowledgeable hands.We have been with Munro’s for 8+ years. During this time Drew Pflaum assisted us with BAS issues, which was greatly appreciated easing another financial burden. All the staff whom have assisted us through the years have been highly professional and always pleasant. In particular those at the reception desk always helped us with a smile. Even when reception was not attended, someone was quick to assist us. Munro’s make taxation assessment time a breeze. Thank you Munro’s. Congratulations on 50 years of excellent service
Highly recommend Munro’s accounting firm AAA +++
Munro’s have helped build our business from strength to strength for over 40 years! No problem or question has ever been too large or too small and all have been dealt with in a timely and efficient manner. Thanks to Simon, Carl and the team for your continual excellent service.
Very professional and communicative, will use again next year. Thank you.
Huge thankyou to Drew, Rama and the whole Munro’s team. Great service and easy to deal with. Was an absolute pleasure. A+
MUNROS what a great team:
Munros have supported 3 generations of the O’Halloran family from Kojonup over the past 50 years. Starting with Donald Munro when he was Wesfarmers client Accountant.
We are very grateful for their ongoing support in all accounting matters. Simon, Christine and their team are always willing to help whenever we need it.
Congratulations on your 50-year celebration. All the best for the future.
Congratulations to Munro’s for achieving 50 years of service to WA, with a special thanks to Mike and his team for looking after us through our business, personnel and financial journey.
I have been a Munro’s client for the past few years and they have professionally and patiently assisted me with complicated crypto tax returns. Everyone on their team is extremely friendly and I highly recommend Munros to anyone.
Christine Prasetia is extremely efficient, always on hand with advice and is a pleasure to work with.
Our Munro’s Experience began approximately 38/40 years ago. Steve’s parents were already customers of Munros, in particular Barry Virgo, and we followed suit.
For the first couple of years we had several changes of Accountants at Munro’s (we always got the newbies and had to ‘train them up’ to know how to get the best deal from the Tax Office for farmers. We became fed up of this system. Our last newbie was Simon Strawbridge. Well, we got him “trained up right proper” then they wanted to give us the next new one, but we stated we weren’t changing.
Today, Simon is still our go to man. Whilst we understand there have been many very efficient people working in the background on our business affairs, for which we thank them sincerely, we have always maintained our professional relationship with Simon.
We have been through some big business changes in our farming adventures over these past 40 odd years, and the advice, help and professional assistance has been 100%. At times we didn’t know who to trust to give us the best business advice and we were fortunate to be able to lean on Simon’s vast knowledge to help us make these decisions.
Our working partnership of having our taxation needs, investment portfolios, wills, etc. linked in with Munros and the great staff has been successful.
Wonderful support and response from the team at Munros. We have been with them for many years covering both business and personal matters. It is a credit to both past and present staff.
Thank you
Munro’s have been our accountants, both for business and personal, for 50 years. During that time we have been really happy with the work done for us. The personel have always been professional, welcoming and efficient form the person at the front desk who greets you, to the people who handle your work.
Congratulations and best wishes for the future.
PS It does help that Simon supports the right footy team but he is not as good at tipping as he is at accounting!
I used Munro’s for the first time this past year for my tax. My situation was complicated, but this did not phase them. A massive thankyou to the team there including Drew and Christine. Their professionalism was excellent. I cannot flaw their efforts at all. It was a pleasure to deal with them. Thankyou very much Munro’s. See you next year.
Drew Pflaum and Munro’s have been Fantastic with my crypto portfolio and their advise on my taxation requirements regarding this. I am also very impressed with their promptness, expertise and dedication in all my accounting matters. I would recommend their services to anyone who wants a professional and up to date accounting firm.
Thanks very much Rama & Christine! … and Drew 🙂 Although I’m based in Sydney I have been using Munros’ for my SMSF and other accounting matters for many years now and they have always been exceptionally professional, friendly and knowledgeable. I have great peace of mind knowing they have my back especially with some of my more complicated crypto matters. They are up to date with new regulations, always polite and I feel genuinely care about my circumstances. Being in Perth is actually an advantage for me as I’ve often communicated by email and phone after my normal busy working hours which has proved very convenient. Highly recommended!
Have been using Munro’s for many years now and always happy with the thorough and speedy work they do. Highly recommended.
Drew and the team at Munros have made my cryptocurrency accounting a breeze primarily for tax purposes and to ensure all previous years were reconciled correctly given my previous tax agents literally had no idea despite their knowledge of my crypto holdings for the past 2 tax years. Well done Drew, well done Munros for specialising in this space. Great job!!
Thank you to all the Staff members of Munro’s who have cared for our business over the last 50 years.
Always competent and friendly.Best wishes for the future.
Congratulations on 50 years of accounting.
Munro`s have managed our family business affairs for approximately 45 years.
Thankyou.
We are 3rd generation clients.
Munros are more than accountants they have a general interest in the wellbeing of our business.
Munros are forward thinking business organisers and friends
We wish them well for the next 50 years
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