Business Improvement Advice That Truly Works

Let’s start a conversation about business improvement, focusing on:

What Really Works to Experience Success

When seeking to improve your business, efforts should be directed towards the areas of business that have been proven, whether scientifically or through rigorous experience, to produce the greatest chance of sustained business success.

But, with:

  • 1,000,000+ business books already published;
  • 10,000+ new business books published each year;
  • 100,000+ business-related research papers already published;
  • 1,000+ new business-related research papers published each year; and
  • Who knows how many old and new “high performance” frameworks and “masterclasses” there are out there…

How are you meant to determine, and learn from, What Truly Works?

There are well-known business books, but for the purposes of this discussion we draw your attention to What Really Works authored by W. Joyce, N. Nohria & B. Roberson. It makes a compelling case that businesses should focus their efforts on six of eight research-proven business areas to experience success.

When focusing on these, the “Winner” businesses in What Really Works achieved such extraordinary outcomes as (approximately):

10 year statistic graphic

What’s particularly compelling is that the chance of achieving these types of extraordinary outcomes is shown to be better than 90% if a business continuously excels at six of the key areas of business.

Business improvement guided by reputable research and real-world experience.

Given these extraordinary outcomes and the probability of success, we utilise insights gained from What Really Works together with other reputable research and real-world experience to guide business improvement endeavours for clients.

But, you’re probably a small-medium or mid-market business, so…

What Do You Focus On?

A caveat for those working in small-medium or mid-market businesses is that research papers and books, such as What Really Works, draw conclusions primarily based on much larger, often publicly listed companies.

Therefore, it is important to keep this in mind and supplement business improvement thinking with small-medium / mid-market business-related research findings, together with real-world experience.

That’s what we do at Munro’s

Improving your business

At Munro’s, together with superb accounting services, we’re dedicated to helping Australian business owners, managers and leaders…

exploit knowledge like this as one of their key competitive advantages.

Can we promise you extraordinary outcomes like those mentioned above?

Of course not, no one can legitimately make that promise.

But, what we can promise is that together we can help you determine:

  1. What you need to focus on?
  2. In what order? and
  3. How?

We can also go that one, very important step further, to help you:

Actually get it done.

So, should you focus on the six research proven areas?

It depends on the current state of your business and your ambitions.

Most likely you’re a small-medium or mid-market business that firstly needs to focus on some other areas.

To work through this,

the best place to start is an initial improvement sprint.

If you’re interested, then:

EXPLORE THE INITIAL IMPROVEMENT SPRINT

or

Book a Free Meeting with a Business Advisor

Alternatively, read on to find out how your business could exploit evidence-based knowledge to enhance business performance.

Implementation and avoiding being a Tumbler

Whilst What Really Works shows that there are businesses that tremendously outperform others by excelling at six specific areas of business, it also reveals that if a business stumbles and stops excelling at just one area, they become a “Tumbler” and, on average, end up with:

It’s therefore vital for a business to:

  • Learn;
  • Retain; and
  • Continuously Implement….

the skills necessary to excel at business.

But, how and what’s best?

Firstly, resist the urges to:

  1. Chase the latest fad of business management; and
  2. Seek a quick fix.

If the “high-performance” frameworks or “masterclasses” spruiked around the world truly worked, everybody would be doing them. But, business isn’t that easy and it’s going to take a concerted, longer-term effort to reap the rewards of sustained success.

Enhancing Long-Term Performance

It’s important that you develop in-house capabilities to succeed

A key part of experiencing sustained success is being able to do things for yourself.

What’s most important is long-term performance

No matter what process you go through to achieve success, it’s going to involve some level of learning.

When it comes to learning, it’s imperative that it is directed at actually bridging the gap between:

  1. Your current business state; and
  2. Desired future state.

Additionally, it’s vital that what is learned actually achieves better performance over the long-term.

To develop stronger and stronger in-house capabilities, a programme that combats forgetfulness is paramount.

Reinforce-orientated learning programmes are ideal for this and can take different forms, such as blended learning and coaching.

Coaching

For the business owner/CEO/executive team, an external coach can prove invaluable.

Former CEO of Google famously commented on his experience as a coachee:

“How could a coach advise me if I’m the best person in the world at this? But that’s not what a coach does.

The coach doesn’t have to play the sport as well as you do. They have to watch you and get you to be your best.

In the business context a coach is not a repetitious coach. A coach is somebody who looks at something with another set of eyes, describes it to you in [their] words, and discusses how to approach the problem.

Once I realised I could trust him and that he could help me with perspective, I decided this was a great idea.”

More information here:

Blended Learning

For the wider employee team, especially managers, workshop training complemented by online material can work fantastically.

Effective workshops challenge the participants, making the learning experience more difficult and accordingly satisfy the research dictate of enhancing long-term performance via more difficult learning.

With the complement of online material and an accountable refresher programme, this type of learning can be performance-enhancing and cost-effective.

More information here:

We’re here to help you Experience Success

To summarise, business leaders don’t need to chase the latest fad of business management.

Rather, use evidence to direct your business improvement endeavours towards what truly works.

BUSINESS IMPROVEMENT SOLUTIONS

Where To Begin

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How We Get Started

Come Along To An Improve Session

 

First Session is FREE (incl. GST)

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  • ★★★★★ — Justis Blackwell

    Drew and the team at Munros have made my cryptocurrency accounting a breeze primarily for tax purposes and to ensure all previous years were reconciled correctly given my previous tax agents literally had no idea despite their knowledge of my crypto holdings for the past 2 tax years. Well done Drew, well done Munros for specialising in this space. Great job!!

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  • ★★★★★ — Bev Margetts

    Mike has been most helpful and professional with our accounting, superannuation and taxation affairs. We had transferred some years ago from a less than professional person and now very pleased to be with Munro’s. Congratulations on 50 years and best wishes for a long and successful future.

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  • ★★★★★ — Noeline Kellow

    I started working at Munro’s in 1979, spent my life there (besides stopping to have a family) & retired from Munro”s in December 2022. Great place to work & made lifetime friends.

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  • ★★★★★ — Darryl Chester

    Congratulations on 50 years of accounting.
    Munro`s have managed our family business affairs for approximately 45 years.
    Thankyou.

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  • ★★★★★ — Traviss Orr

    Thanks Drew and Michael, great job 👍

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  • ★★★★★ — Suzanne Wyatt

    Thank you to Mike and Munro’s for your expertise, professionalism and patience.

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  • ★★★★★ — Graeme Bassett

    We are delighted with the friendly, knowledgeable and efficient service Simon and his team provide.
    We have tested Simon’s patience and humour over the years but he has always managed to come through with a smile.

    Thank you to Simon and his team!

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  • ★★★★★ — Steve Nunn

    Mike and the team at Munro’s have managed our personal and business affairs for over 20 years consistently achieving excellent results. Now in retirement we continue to be totally confident with Mikes advice. Congratulations Munro’s on 50 wonderful Years.

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  • ★★★★★ — Betty-lou Haydon

    We have been with Munros for the life of our farming business. Munros staff are always so polite and helpful. Christine and her team are so professional, knowledgeable and have a thorough understanding of our business and what we wish to achieve going forward. We see them as a vital part of our business. We are very grateful for this relationship!

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  • ★★★★★ — Jason Park

    I’m glad my sister introduced me to Carl, he has a wealth of knowledge, great at complex problem solving, always helpful and very attentive. Would give 10 stars if I could.

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  • ★★★★★ — Jacob Holmes

    Genuine, honest, reliable accountants that actually care about their clients businesses/companies. They fixed all of my previous accountants errors without being asked, and put in a lot of work to get the job done right moving forward. You get what you pay for. They go above and beyond. Special shout out to my fantastic crew; Sanjay, Paul, Drew, Michelle and Finlay.

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  • ★★★★★ — Ben Soules

    Excellent advice with very skilled accountants. Not too expensive, for such a specialized and sophisticated service. Committed to the customer, always very professional and helpful. Highly recommended!

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  • ★★★★★ — Ben Soules

    Excellent advice with very skilled accountants. Not too expensive, for such a specialized and sophisticated service. Committed to the customer, always very professional and helpful. Highly recommended!

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  • ★★★★★ — JD Duv

    I highly recommend Drew Pflaum at Munro’s for any matter relating to property, crypto, business tax, etc. I’ve recently met with Drew and he was very diligent and knowledgeable in explaining the best possible options/solutions I have available for my business. Drew is definitely the go-to person for any complex tax matters.

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  • ★★★★★ — Moira and Don

    Munro’s have been our accountants, both for business and personal, for 50 years.  During that time we have been really happy with the work done for us.  The personel have always been professional, welcoming and efficient form the person at the front desk who greets you, to the people who handle your work.

    Congratulations and best wishes for the future.

    PS It does help that Simon supports the right footy team but he is not as good at tipping as he is at accounting!

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  • ★★★★★ — Moree Grazing Co, Tambellup WA

    We have been clients of Munro’s (and Donald F Munro & Assoc. before that) for more than 50 years and have always found them to be right on point with their advice and work. Nothing is too much trouble to research and the responses always given in easy-to-understand language. We love that the K.I.S.S principle is used (keep-it-simple-stupid!) We can’t thank Simon and Carl enough for the great service that they provide. I have also, in community roles, worked with Barry Virgo and Ian Arblaster over the years on Co-operative business and their knowledge was second to none.

    Thank you and congratulations Munro’s on 50 years + in business.

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  • ★★★★★ — Adrian van Bart

    I came over to Australia with a highly complicated cryptocurrency investing and trading portfolio. I never realised that I had to declare this in my tax returns as I had never cashed out into my bank account. I soon discovered that every transaction is taxable irrespective of whether or not you cash out. I contacted Munro’s in an outright panic and was put through to Cherie and explained everything to her. She immediately put me at ease and took control of my situation. From the start it was evident that I was in the care of a real professional tax consultant. I handed her a nightmare on a plate (3 years of highly complicated transactions) and she seamlessly worked through it. Cherie has incredible knowledge and experience and through this, Munro’s saved us thousands of dollars. I will remain at Munro’s until the very end. Thank you Cherie, you are the most knowledgeable and professional tax consultant that I have ever dealt with.

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  • ★★★★★ — Val McAlpine

    David and I have been loyal clients of Munros for many years—I think since we were married in 1962. David made all the decisions in those early years. I became a more active partner as we worked with Ted Wilhelm and Ian Arblaster until their retirement. We then worked with Christine Prasetia for our financial, accounting, taxation and our wills until David’s death in May, 2017. Christine has patiently guided me through taking up the reins of our business venture. She is very efficient and totally reliable in all our dealings. I feel fortunate to have Christine as my accountant and business advisor. Thanking you, Val McAlpine

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  • ★★★★★ — Jesse Allan

    Just met these guys on an initially consultation call. Can’t speak highly enough about them in the short time I’ve used their services. Their advice on the call and their follow up afterwards is the best I’ve seen. Highly recommend and looking forward to the continuing relationship. Thanks a lot Drew and Cherie.

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  • ★★★★★ — ak jp

    We have been looked after by accountant Mr Carl Hansen. We are very grateful for his help on our tax matters. He is very thorough, knowledgeable and easy to approach. Highly recommend!

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  • ★★★★★ — Faye Sanderson

    Munro’s have helped build our business from strength to strength for over 40 years! No problem or question has ever been too large or too small and all have been dealt with in a timely and efficient manner. Thanks to Simon, Carl and the team for your continual excellent service.

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  • ★★★★★ — Boz

    Huge thankyou to Drew, Rama and the whole Munro’s team. Great service and easy to deal with. Was an absolute pleasure. A+

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  • ★★★★★ — Paul Davis

    Very professional and communicative, will use again next year. Thank you.

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  • ★★★★★ — Troy Nesbitt

    Congratulations to Munro’s for achieving 50 years of service to WA, with a special thanks to Mike and his team for looking after us through our business, personnel and financial journey.

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  • ★★★★★ — Troy Nesbitt

    Congratulations to Munro’s for achieving 50 years of service to WA, with a special thanks to Mike and his team for looking after us through our business, personnel and financial journey.

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  • ★★★★★ — Nick Tighe

    On behalf of our farming family, congratulations on 50 years. We have been with Munros 3 generations starting I think when My Grandmother switched at the start. My late Father always had good dealings with whoever was assigned to us which there have not been too many over the 50 years which I think may be a reflection of the stability and integrity of Munros. Simon Strawbridge who was the new kid on the block back in my fathers day and the rest of the team has always provided us with great service and we thank the whole team for their support over the years.

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  • ★★★★★ — Mike

    For nearly ten years, Munros has consistently provided me with excellent service. Drew has been a pioneer in handling crypto tax matters, even before it was a thing. I can’t imagine finding a more approachable and professional outfit. I anticipate a lasting partnership, despite a few questionable football team preferences.

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  • ★★★★★ — Tom

    Drew @ Munro’s was very professional and they did a great job!

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  • ★★★★★ — Allison Beck

    Super grateful to Drew and the team at Munro’s for their quick response and helpfulness! I reached out via their website to see about getting a referral for a comparable crypto tax advisor in the United States, as Munro’s seemed to be the best firm I came across in my research. Drew got back to me within hours and was kind enough to reach out to his network for a reputable contact. He directed me to a great firm and was quick, kind, and communicative throughout. Wish we were based in Australia so we could work with Drew and his team for all our tax advisory needs! Highly recommend.

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  • ★★★★★ — and away

    Very happy with the service provided by Drew and Cherie.

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  • ★★★★★ — RW

    After “investing” in cryptocurrencies for the past few years I thought my tax return was going to be a nightmare. Cherie and the team at Munro’s have done a fantastic job at making my last two tax returns as easy as possible for me and I will be continuing to use their services in the future.

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  • ★★★★★ — Sarah & Rob Comer

    We worked with Ben and his team from MUNRO’s accountants in Perth during a business purchase and due diligence process, and were absolutely impressed with their service. Their attention to detail and strong, practical advice gave us complete confidence throughout. Highly recommend for any Perth business looking for reliable and professional support.

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  • ★★★★★ — Ward Adam

    The family began with Don Munro at Wesfarmers. Simon and his professional staff at Munros have continued to give excellent service and advice over many years. Lil Ward and Carol look forward to our association with you in the future. Congratulations on 50 years.

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  • ★★★★★ — Stephen Vella

    We first met Mike Beer 25 years ago, when he was assigned to our account by his employer at the time. When Mike moved to Munro’s, we decided to transfer our business to follow him as we were so impressed with both his professionalism and his character.

    We have never regretted our decision to keep our business with Munro’s and Mike, who we think of as a good friend first and a total professional second for the excellent service he and his company have provided.

    Congratulations Munro’s on your anniversary!

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  • ★★★★★ — Alex C

    Munros was really helpful in listening to my situation and taking their time in pointing me to the right direction for my complex tax matters. I high recommend their services!

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