Most business owner knows that the strength of their team can make or break long-term success, yet day-to-day staff issues can leave you feeling overwhelmed and irritated.
What should you focus on first? How can you create a workplace where your people thrive?
At Munro’s, our seasoned business advisory team in Perth understand that your people are your greatest asset. They take a holistic approach to staff improvement, blending clear, practical strategies with ongoing support to help ensure your team not only meets short-term targets, but, also builds a sustainable, positive culture for the future.
When you’re ready to talk about what we could do for you, please book a meeting or send an enquiry.
People often have a lot of discretion in the way they work and the effort they exert. If their role in achieving your strategy isn’t crystal clear, they aren’t adequately motivated (by more than monetary incentives) and they aren’t held accountable, then business performance can suffer.
Solution
Get structuring right with higher employee standards.
Outcome
Improved staff performance due to clear goals, roles and accountabilities.
video key points
Presented by: Drew Pflaum
video transcript
Why don’t staff “perform”?
It’s not likely because they don’t want to, consciously at least.
It’s more likely because:
It’s probably a combination of these.
So, what are you to do about this?
You need to set out in clear terms how their role contributes to achieving the goals of your strategy.
But, to do this, you need to be crystal clear on what your strategy is.
You should then follow what reputable science shows as two of the key levers for sustained success:
Achieving this will be difficult. By that we mean it’ll require conscious effort and continuous implementation. But the actual building blocks don’t need to get too complicated.
We say keep things as simple as possible, to enable everyone to remain focused and working together to resolve issues for the long-term.
As we’ve mentioned in various places of our website, your people are the source of your competitive advantage. Don’t under-appreciate how influential their discretionary efforts play within the overall success of your business. Rather, commit as all great leaders do, to uplifting your teams understanding, capability and motivation.
Get in touch with us if you want to explore how we can help you, or join the free tier of the Munro’s Business Academy to assist your learning of what can be done.
In that video you just watched, we mentioned some research.
If you’d like the references, simply head on in to the Munro’s Business Academy and you can find them on the Reference page.
Turnover is a particularly expensive problem as many jobs require organisation-specific skills that can take years to cultivate. Scientific evidence shows that both high trust and high purpose increase productivity, reduce job turnover, improve job satisfaction, and make people happier and healthier.
Solution
Develop a high-trust, high purpose culture.
Outcome
Reduced recruitment hassles and costs (average total recruitment costs for professional positions can be nearly one year annual salary).
video key points
Presented by: Drew Pflaum
video transcript
Losing staff has to be one of the biggest costs to many businesses.
We’ve seen reports estimating the average total recruitment costs for professional positions at nearly one year’s annual salary.
The costs of staff turnover aren’t just the advertising, recruiter fee and interview costs. There’s the waste from lost output, both directly from reduced employee counts (at least temporarily) and indirectly due to the hours leaders and managers have to commit to recruitment. Plus there is the additional training costs for the new recruit.
It’s inevitable staff will leave, but how do you extend the productive tenure of staff?
You don’t follow some unsubstantiated “high-performance” framework. Rather, you take advantage of what science has investigated and found to work.
The critical scientific research we’ve read tells us it comes down to building a thriving high trust, high purpose culture.
High trust cultures are motivated to get to the best decisions and have thriving, safe conflicts (or in other words, debates). Furthermore, they have team members who truly work as a team and trust one another to get the requisite work done.
High purpose cultures have team members positively motivated to achieve the big audacious mission – the “purpose” of your business. To help whoever it is your customers are, with whatever painful problem it is your business is driven to resolve for them.
Building a high trust, high purpose culture demands leadership who have set out a clear, motivating strategy. Who live by winning values. Who continuously communicate consistent messaging and overcome the false dichotomy of high standards and being good to people.
So, what is your gut telling you right now? Do you have a thriving high trust, high purpose culture or do these insights perhaps make you feel a bit guilty for falling short?
Don’t feel shame about this. A great many of us have been there. That’s just the journey of business. To learn what is best and continue to get better.
If you want to increase productivity, reduce staff turnover and generally have a happier workforce, don’t feel shame for not being your best now, actually do something about it.
In that video you just watched, we mentioned some research.
If you’d like the references, simply head on in to the Munro’s Business Academy and you can find them on the Reference page.
From time to time employees attend training workshops and seminars to improve business performance. However, besides a training booklet and some scribbled notes, nothing much ever changes, wasting a lot of time and energy.
Solution
Design training to succeed.
Outcome
Training with a positive return on investment and over time a positive force driving your sustainable competitive advantage.
video key points
Presented by: Drew Pflaum
References page.
video transcript
Transcript available on the Improve Programme – Upskilling for Small-Medium Business Owners, Leaders & Rising Stars page.
It’s not uncommon for people to be promoted into management positions without any management training. Some cope, but many take a while to learn things the hard way, whilst some others who were once star performers may never be their best again. Even when there is some management training, it may be sporadic and ineffective.
Solution
Coaching and just-in-time learning.
Outcome
Better leaders.
video key points
Presented By: Drew Pflaum
With Thanks To: Ayman Al-Abdullah
References page.
video transcript
Transcript available on the Business Improvement Workshops, Sprints & Programmes page.
First Session is FREE (incl. GST)
Upskilling Event for Business LeadersClaims of being a ‘Top 2% ranked Australian Accounting Firm‘ (and similar claims) are based on two separate assessments conducted by Munro’s on 9-10 August 2023 and 1 December 2023. The ranking is derived from a comparison of the total of each accounting firm’s overall star rating multiplied by each firm’s quantity of reviews as shown on Google Maps. A total of 4,235 Australian accounting firms listed on Google Maps were identified for the earlier assessment, and a total of 4,301 for the latter assessment, which may not represent a complete list of Australian accounting firms. Munro’s claims are based on Munro’s best estimation and represent a snapshot collected at the time of each assessment. If the assessment was to be conducted today, then it is likely that Munro’s ranking would have changed – Munro’s may or may not be in the Top 2% today. Also, the methodology does not account for other potentially relevant factors such as quality of service, expertise, or client satisfaction beyond Google Maps reviews.
video key points
Presented by: Drew Pflaum
video transcript
In December 2023, we conducted a review of Australian accounting firms on Google Maps, based on star rating and quantity of reviews.
Out of the 4,301 Australian accounting firms we identified on Google, Munro’s ranked number 44, placing us in the Top 2% of Australian Accounting Firms. We’re thrilled to share this fact with you and share those reviews on our website. We’d also like to thank all our clients who left us those wonderful reviews.
Thank you.
Friendly staff and excellent service. During the past five years, their team have provided very useful advice on tax savings. Their prompt response and well explanation to my questions are well worth Five Stars. Thanks Josephine, Christine and the team. Highly recommended without hesitation.
Brilliant accounting firm I have trusted for almost 30 years with all of my business and personal accounting. Their service is second to none.
I am very pleased to recommend Cherie and Munros. They are friendly, polite, energetic, honest and reliable. We feel in good hands with our taxation and business commitments. We have been delighted that Munros thoroughly understand our business structure and requirements. We are always treated with respect. We feel a sense of integrity infuses the company which is very important. We feel that Munro are up to date with the regulations and knowledge in their field. We have never been let down or kept waiting for an answer. Cherie and Munros have helped with our business forward planning and I would recommend them to anyone who need someone that listens and provides professional solutions without fuss. Thank you Cherie and Munros!
Thank you to Mike and Munro’s for your expertise, professionalism and patience.
Wonderful support and response from the team at Munros. We have been with them for many years covering both business and personal matters. It is a credit to both past and present staff.
Thank you
We followed Mike Beer when he joined Munros and have been with them ever since. Mike has been a huge help over many years. He is always available to answer even the most basic/ extraordinarily naive questions, and always with a generous and helpful attitude.
I used Munro’s for the first time this past year for my tax. My situation was complicated, but this did not phase them. A massive thankyou to the team there including Drew and Christine. Their professionalism was excellent. I cannot flaw their efforts at all. It was a pleasure to deal with them. Thankyou very much Munro’s. See you next year.
Thanks Mike and the team for making it easy to process my personal tax and for answering all my questions and concerns around CGT.
The team is very responsive to emails and their communication is good. I was dealing with Brian and Saul.
Congratulations Munro’s… on your 50th year celebration.
It has been a pleasure working with you, since we opened our business 8 years ago. In particular, Ben Paul has been supporting us for the whole journey so far and we can highly recommend his expertise & friendly service.
Geoff, Doug & Yvonne Harwood
We first met Mike Beer 25 years ago, when he was assigned to our account by his employer at the time. When Mike moved to Munro’s, we decided to transfer our business to follow him as we were so impressed with both his professionalism and his character.
We have never regretted our decision to keep our business with Munro’s and Mike, who we think of as a good friend first and a total professional second for the excellent service he and his company have provided.
Congratulations Munro’s on your anniversary!
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