Effective Communication

Overview

Use this course to hone your communication skills to be a more effective leader, owner, manager or advisor.

Courses

1. Effective Communication course overview and goals
   
2. Setting an agenda
   
3. Active listening
   
4. Questioning techniques
   
5. Digging deeper – five whys
   
6. Tone and body language
   
7. Storytelling
   
8. Chunking up and next steps
   
9. The importance of primacy and recency
   
10. Effective communication – case study