Effective Communication


Use this course to hone your communication skills to be a more effective leader, owner, manager or advisor.


  1. Effective Communication course overview and goals
  2. Setting an agenda
  3. Active listening
  4. Questioning techniques
  5. Digging deeper – five whys
  6. Tone and body language
  7. Storytelling
  8. Chunking up and next steps
  9. The importance of primacy and recency
  10. Effective communication – case study

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Effective Communication Course

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