One of the six key areas which research identified as contributing to businesses having a better than 90% chance of being a "Winner" is Culture.

This articles succinctly explores the key research findings and provides practical tips to help you take appropriate action.

The Problem

Culture is something that has just happened within your business.

As a result, there isn’t clear guidance on performance expectations and values, nor consistency across management and teams. This can manifest as uneven customer service levels and/or pockets of poorly performing staff.

Ultimately, paying a price at the top (revenue) and bottom (profit) lines.

The Research

At its core, the research found that Winner businesses:

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